1 After sales service(30-days guaranteed return policy and other after-sales categories)
"Hong Kong SAR,China Express Direct Delivery" goods: We do not accept re-ship service; you can re-order the products you want to purchase.
2 The customer provided incorrect information
For "Hong Kong SAR, China Express Direct Delivery" products. If orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient. We will issue a refund by deducting the actual customs tax paid by the order and 10% of the value of products as re-stocking fee.
Please note that we DO NOT ACCEPT returns of certain products, including:
Any product that is returned more than 30 days after receipt.
Any product that has been opened or used (taken out of its plastic wrap or box).
Any product that is not in its original condition, is damaged, or is missing parts.
Any discount, clearance or sales product that Acca Kappa.com has already stated non-returnable.
Any free gift product and samples.
Any product that is purchased at Acca Kappa stores.
In the event of dispute, AccaKappa.com.hk's decision shall be final and conclusive.
The refund method will be the same as the payment method and account selected at the time of purchase.